Frequently Asked Questions
This page has been filtered to show questions specifically about the topic of purchasing. To see the complete FAQ, click here.
Questions about purchasing MQGem Software products(Open all)
Are there any volume discounts?»
If you have multiple sites, then three sites can be covered for the cost of two Diamond licences. More than three sites can be covered by an Enterprise licence which costs the same as three Diamond licences.
|Number of sites||Number of Diamond Licences Required|
|4 or more (Enterprise Licence)||3|
So, in order to cover your entire enterprise, regardless of how many locations and employees you may have, you need only purchase 3 Diamond licences.
To get your discount please send an email to MQGem support explaining the type of licence you require.
What is your refund policy?»
We offer a pro-rata refund should you decide you no longer wish to use the software. If you're a new user and you are unsure whether the software is right for you, please take advantage of our free trial before you decide to purchase.
Can I buy MQGem products in my home currency?»
All quotes and invoices from MQGem are provided in two currencies, New Zealand Dollars (NZD) and your currency. You may pay the invoice in either currency, whichever you feel gives you the best deal. Amounts in a foreign (to us) currency include the currency conversion fee we pay to recieve your money.
What is your purchasing process?»
The simplest way to purchase an MQGem licence is to click on the 'Buy' button on our website. Alternatively, you can contact us to request a quote which will be sent as a PDF file. If the quote is acceptable, send us an email and/or a Purchase Order to confirm, and we will issue an Invoice PDF file. The Invoice will contain payment details. When payment is received, we will send the licence file(s) to the purchaser email address.
Can I pay by Credit Card?»
We accept payment by Credit Card through PayPal. In many countries you do not even need to have a PayPal account to use this.
Can I upgrade a licence?»
Yes. Essentially, we will add a pro-rata refund for your "smaller" licence to the invoice when you purchase the "larger" licence.
What information do you need to create a quote for me?»
We need to know the product name; licence type; licence duration; company name and currency.
Can I buy through a reseller?»
Yes. See our Resellers Page for more details.