MQGem logo

MQGem Software Limited

Frequently Asked Questions

This page has been filtered to show questions specifically about the topic of servicing. To see the complete FAQ, click here.

Questions on how we service our products(Open all)

What do I do if the software doesn't work as expected?»

Make sure that you are using the latest version of the software. All licence holders can use all versions of a product, and it is recommended that you always use the latest version. If the problem is still evident in the latest version, contact us describing the issue. Please provide as much information as you can. Our best chance of helping you is being able to recreate your issue. The more detailed you are, the more easily we can help you. If the problem is in a GUI product, consider whether a screenshot might help describe the problem; if you issued a command, tell us that command; if a particular message causes the error, consider sending us that message (using QLOAD or dmpmqmsg).

How can I discover if there is a new version of the product I am using?»

MO71 and MQSCX will inform you if a newer version is available to download. Alternatively, view the download page for the product on our website.

How do I get fixes for software defects?»

Download the latest version of the software from our website. Fixes are only provided on the latest version. If we need to build a new version of the product to fix your issue, we will send you the link where you can download the fixed version.

How can I request new features in the software?»

Contact us with your request, describing the problem you need to solve.

Where can I learn more about your products?»

We write about our products on our blog and produce videos on our YouTube Channel.

What's the installation procedure for a licence file?»

Copy the licence file into the same directory as the executable, or point to its location via the MQGEML environment variable. See product manuals for more details.