Frequently Asked Questions
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Licence related questions
What information do I need to provide to buy my licence?
In order to generate the licence, we need certain pieces of information. The exact pieces of information vary depending on the type of licence as shown in the table below.
| Licence Field | Needed for Licence Type | ||||
|---|---|---|---|---|---|
Emerald | Sapphire | Ruby | Diamond | Enterprise | |
| Contact Name | ✓ | ✓ | ✓ | ✓ | ✓ |
| For example: Paul Clarke | |||||
| Email Address | ✓ | ✓ | ✓ | ✓ | ✓ |
| For example: support@mqgem.com | |||||
| Licensee | ✓ | ✓ | ✓ | ✓ | ✓ |
| For example: MQGem Software Ltd | |||||
| User Id | ✓ | ✓ | |||
| For example: pclarke | |||||
| Machine Name | ✓ | ✓ | |||
| For example: machine1 | |||||
| Location | ✓ | ||||
| For example: Head Office, London | |||||
Look at the Purchase page for more details about each of these fields.
Each product allows you to display the User Id and Machine Name values required. All you need to do is download and run the required product, following the instructions shown in FAQ questions below.
It is important that these values are the ones found by the product running on the required machine. Do not guess what these values are.