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MQGem Software Limited

Frequently Asked Questions

This page has been filtered to show questions specifically about the topic of licencing. To see the complete FAQ, click here.

Licence related questions(Open all)

What is a Site Licence?»

A Site Licence allows the program to be run by any number of users on all machines within a single site; a site being a single physical postal address or group of buildings within the same campus.

What is an Enterprise Licence?»

An Enterprise Licence allows the program to be run by any number of users on all machines across all sites of your Enterprise. An Enterprise is defined as the same legal entity.

What should I do if my machine name changes?»

If you are using an Emerald, or a Ruby licence where the machine name is part of the licence details and your machine name changes, say because you were just issued a new laptop, please contact us and we can re-issue your licence with the new machine name for the remainder of your licence term.

When I double click on the licence file it says 'invalid licence'!»

Our licence file, mqgem.lic is a simple text file understood by our products. It is not managed by any licence manager software. If your machine is configured to assume that a .lic file is associated with some licence manager software, then when you double click on the mqgem.lic file it will run that software to open that file. Since the licence manager software doesn't know how to read our simple text file, it will report that the file is invalid in some way. This simply means that it does not know how to read it. If you want to view an mqgem.lic file, just open it using a simple text editor, like Notepad on Windows. Note that if you do view the file, the dates are in DDMMYY format.

Is there a grace period on licence expiry?»

There is no grace period at the end of a licence term, however, renewing your licence early does not penalise you in any way. Any remaining time on your existing licence is carried over onto your new licence.

How early can I renew my licence?»

You can renew as early as you want within the limitation of licence length.

What is the longest length of licence I can have?»

3 years.

What is your renewal policy?»

Licences are not automatically renewed nor do we send out renewal email reminders. In most cases the products themselves will remind users when the licence is nearing expiry. If you wish to renew your licence, please contact us in plenty of time. We recommend renewing when you have at least three months left on your licence.

Do I lose any licence term by renewing early?»

No. Any remaining term is carried over to your new licence.

What versions of the product does my licence cover?»

All of them! You can always download, and run, the latest version of any product and, in fact, it is always recommended that you run the latest versions.