Frequently Asked Questions

All MQGem software is licenced as a subscription. Licences are bought for a certain period of time, such as one year, or two years. Any period of time up to three years is available should you require it. Prices are calculated pro-rata from the annual price.

The licences themselves are based on the location where the software is running and who is using it. Pricing is not based on other factors such as PVU, number of queue managers, number of messages, location of queue managers, etc.

The licence fee includes unlimited email support for the duration of the term of the licence.

Types of licences available are:-

Licence agreement terms are displayed when you download a product, and must be agreed to before the download will commence. If you would like to read them in advance, PDF versions of the terms for each product are available at the following links. N.B. The licence terms for each product are identical.

• MQSCX licence agreement
• MO71 licence agreement
• MQEdit licence agreement
• MQEV licence agreement
• Q licence agreement
• QLOAD licence agreement

A Diamond Licence (sometimes known as a Site Licence) allows the program to be run by any number of users on all machines within a single site; a site being a single physical postal address or group of buildings within the same campus. The 'site' should be the users company place of work. However, a site licence will still cover the employee working from home or travelling on business even if that employee spends the majority of their time working in this fashion.

An Enterprise Licence allows the program to be run by any number of users on all machines across all sites of your Enterprise. An Enterprise is defined as the same legal entity.

If you are using an Emerald, or a Ruby licence where the machine name is part of the licence details and your machine name changes, say because you were just issued a new laptop, please contact us and we can re-issue your licence with the new machine name for the remainder of your licence term.

Our licence file, mqgem.lic is a simple text file understood by our products. It is not managed by any licence manager software. If your machine is configured to assume that a .lic file is associated with some licence manager software, then when you double click on the mqgem.lic file it will run that software to open that file. Since the licence manager software doesn't know how to read our simple text file, it will report that the file is invalid in some way. This simply means that it does not know how to read it. If you want to view an mqgem.lic file, just open it using a simple text editor, like Notepad on Windows. Note that if you do view the file, the dates are in DDMMYY format.

There is no grace period at the end of a licence term, however, renewing your licence early does not penalise you in any way. Any remaining time on your existing licence is carried over onto your new licence.

You can renew as early as you want within the limitation of licence length.

You can request any period of time up to 3 years. Normally a licence is 1, 2 or 3 years, however, you can request any length of time you wish and the price will be calculated on a pro-rata basis.

Licences are not automatically renewed nor do we send out renewal email reminders. In most cases the products themselves will remind users when the licence is nearing expiry. If you wish to renew your licence, please contact us in plenty of time. We recommend renewing when you have at least three months left on your licence.

No. Any remaining term is carried over to your new licence. In fact, there are a number of advantages in renewing early, chief among them are:

• The current price is 'locked in' and protects you against inevitable price increases.
• Things always take longer than you feel they should and this often applies to the purchasing process. Renewing early can prevent any last minute panics.
• It can reduce workload by preventing any last minute chasing emails and distributing extension licencee before getting the 'real' ones.
• You prevent your users from getting the 'Licence is expiring in 10 days' type messages from the software.
• You ensure that you always have a decent amount of time to run on your licence, meaning that you can ride out any unforeseen circumstances.

So, the bottom line is, if you can, renew early. There are no downsides but you may be able to save yourself some grief. Even renewing 6 months ahead of expiry makes a lot of sense.

All of them! You can always download, and run, the latest version of any product and, in fact, it is always recommended that you run the latest versions.

Yes! The cost of the licence IS the cost of maintaining and servicing the product. There is no initial purchase charge for the software itself. The licence price entitles the user to use the software, download and use any future versions of the software, as well as get unlimited email support for the duration of the licence.

In order to generate the licence, we need certain pieces of information. The exact pieces of information vary depending on the type of licence as shown in the table below.

Look at the Purchase page for more details about each of these fields.

Each product allows you to display the User Id and Machine Name values required. All you need to do is download and run the required product, following the instructions shown in FAQ questions below.

It is important that these values are the ones found by the product running on the required machine. Do not guess what these values are.

The simplest way of doing this is to download the MO71 program and run it on the machine in question using the required User Id. You can then copy the User Id and Machine Name values directly from the MO71 About box.

The simplest way of doing this is to download the MQEdit program and run it on the machine in question using the required User Id. You can then copy the User Id and Machine Name values directly from the MQEdit About box.

The simplest way of doing this is to download the MQSCX program and run it on the machine in question using the required User Id. You can then copy the User Id and Machine Name values directly from the MQSCX Help screen.

The simplest way of doing this is to download the Q program and run it on the machine in question using the required User Id. You can then copy the User Id and Machine Name values directly from the values displayed when you run the program with the command q -vm.

The simplest way of doing this is to download the QLOAD program and run it on the machine in question using the required User Id. You can then copy the User Id and Machine Name values directly from the values displayed when you run the program with the command qload -Oi.